Quality Assurance

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THE BIG-D WARRANTY – WE'D SIGN IT IN BLOOD IF IT WAS LEGAL.

We're committed. Just because your building is finally completed doesn’t mean we’ll become invisible. Just the opposite, in fact.

We believe that long-term support cultivates long-term relationships and repeat business. And our history of growth has proven that belief to be true.

When we complete your building, our quality assurance manager will become a close ally – and your single-source contact for answers to all of your follow-up questions. Think of him as your “brother in arms.”    

In other words, your warranty is as sturdy as the buildings we erect. That’s the Big-D approach.

 

HOW OUR WARRANTY WORKS.

On day one of your warranty period, we’ll meet with you to collect and catalog all warranty information.  We’ll spot-check your new building and promptly resolve any existing issues. 

No stone goes unturned. Not even a pebble.

Then, for the next 11 months, our QA representatives will check-in with you on a regular basis. We’re big on follow-up, you see. Our goal is to anticipate any warranty needs that may arise.  

Finally, near the end of the warranty period, your quality assurance manager will schedule a building walk-through with your facility manager to document any warranty items. We’ll be thorough, with a capital T. This is done to assure that all warranty work is completed prior to the warranty expiration.  

TAKE A DEEP BREATH. EXHALE. REPEAT.

Rest easy, you’re covered.  

We pledge to respond to any warranty questions and concerns within 24 hours — even if we don’t have a complete diagnosis. If a warranty issue does arise, we’ll stay in close touch about it.  

That’s a promise. Cross our hearts. Our warranty team gets paid for being “Johnny-on-the-spot.”

If required, your quality assurance manager will:

  • Personally visit your site to determine the extent of the warranty work.
  • Coordinate with your facility manager about ideal times to perform the work.
  • Supervise the warranty work.


Big-D will follow-up to make sure all warranty work is completed in a timely manner.

From a single point of contact, Big-D’s Quality Assurance team will enable you to focus on your own business operations, while trusting an experienced professional to provide peace-of-mind.  And by experienced, we mean decades of construction know-how.   

Most likely, the only question on your mind will be, “What if all companies were this easy to work with?” Or, perhaps, “Why do I need this Valium anymore?”

"We will be measured by the answers to four questions: First, were we truly men of courage...second, were we truly men of judgment...third, were we truly men of integrity...finally, were we truly men of dedication?"

          John F. Kennedy